PINK Algarve Terms & Conditions

Registered Headquarters: Casa Marum, CAVE, Estr. Vale Formoso, 8100-267 Almancil

The conditions outlined below pertain exclusively to any agreement between the transporter and customer for "relocation services," denoting the transfer of used household items, furniture, and personal belongings from the designated pickup to delivery points, including any storage services offered between pickup and delivery dates.

1.1 Our estimate, unless explicitly stated otherwise, incorporates our standard insurance coverage and excludes cancellation/postponement waivers, port charges such as customs inspections, or any fees or taxes payable to governmental bodies or agencies.

1.2 Our estimate remains valid for thirty days from the date of issuance. Additional charges may apply under the following circumstances, unless already accounted for in our estimate:

1.2.1 Commencement of work beyond thirty days from acceptance;

1.2.2 Failure to effect redelivery from our storage facility within twelve months from the estimate's issuance date, if included;

1.2.3 Increase in costs due to undisclosed addition of items, thereby expanding volume;

1.2.4 Execution of work on Sundays or public holidays;

1.2.5 Requirement to collect or deliver goods beyond ground and first upper floors upon your request;

1.2.6 Unplanned access to stored goods at our facility upon your request or that of your representative;

1.2.7 Provision of supplementary services, such as additional moving or storage, subject to these terms;

1.2.8 Inadequate premises entry/exit, stairs, lifts, or unsuitable approach roads, requiring special equipment or structural modification;

1.2.9 Incurrence of parking or related fees, excluding fines attributable to our negligence;

1.2.10 Delays or events beyond our control necessitating increased resources or time for job completion;

1.2.11 Written agreement to raise liability limit outlined in Clause 8.1 prior to commencement of work.

1.3 You are responsible for settling reasonable charges arising from the aforementioned circumstances.

2. Work excluded from the estimate

2.1 Unless explicitly agreed upon in writing, we shall not:

2.1.1 Disassemble or assemble any furniture;

2.1.2 Handle appliance connections, disconnections, dismantling, or reassembly;

2.1.3 Deal with fitted floor coverings;

2.1.4 Transfer items from unlit, unsafe lofts;

2.1.5 Handle or store items excluded under Clause 4;

2.1.6 Manage garden furniture, sheds, or other outdoor structures;

2.2 Our personnel are not authorised or qualified to perform such tasks; thus, we advise hiring qualified professionals separately.

3. Your obligations

3.1 You are responsible for:

3.1.1 Obtaining adequate insurance coverage for goods during removal or storage;

3.1.2 Acquiring necessary permits and documents at your expense;

3.1.3 Settling any parking or meter charges incurred during our services;

3.1.4 Ensuring presence or representation during collection and delivery;

3.1.5 Confirming relevant documents upon collection or delivery;

3.1.6 Preventing oversight or misplacement of items;

3.1.7 Safeguarding goods in unoccupied premises;

3.1.8 Preparing appliances for transport;

3.1.9 Cleaning and defrosting refrigerators and freezers;

3.1.10 Preparing domestic and garden appliances for transport;

3.1.11 Providing accurate contact details during transit/storage;

3.1.12 Arranging transport, storage, or disposal of goods listed in Clause 4.

4. Goods ineligible for removal or storage

4.1 Unless previously approved in writing by a director or authorized company representative, the following items must not be moved or stored by us under any circumstances:

4.1.1 Hazardous or explosive materials;

4.1.2 Valuables such as jewelry, money, or securities;

4.1.3 Items prone to pest infestation or contamination;

4.1.4 Goods deemed hazardous, dirty, or unhygienic;

4.1.5 Perishable items or those requiring controlled conditions;

4.1.6 Live animals, plants, or restricted items;

4.1.7 Goods requiring special permits for import/export;

4.1.8 Prohibited items like stolen goods or illicit substances.

4.2 Should you submit such items without our knowledge, we will make them available for your retrieval. Failure to collect within a reasonable timeframe may result in disposal, with associated charges payable by you.

5. Ownership declaration

5.1 By entering this agreement, you affirm that:

5.1.1 Goods for removal or storage are your property or free from any legal claims;

5.1.2 You possess full authority from the owner to enter this agreement and have informed them of its terms;

5.1.3 Any change in ownership during the agreement will be promptly communicated to us;

5.1.4 You indemnify us against any claims arising from false declarations;

5.1.5 Transfer of responsibility to a third party requires written notification, with a new agreement issued accordingly.

6. Charges for postponement or cancellation

6.1 In case of agreement postponement or cancellation, reasonable fees apply based on notice period:

6.1.1 More than 10 working days prior: No charge;

6.1.2 5 to 10 working days inclusive: Up to 10% of the removal charge;

6.1.3 Less than 5 working days before: Up to 30% of the removal charge;

6.1.4 Within 24 hours of scheduled move: Up to 60% of the removal charge;

6.1.5 On the day of work commencement or thereafter: Up to 100% of our charges.

7. Payment terms

7.1 Unless otherwise agreed in writing, full payment is required upon collection or before delivery. Failure to pay may delay or halt services until payment is received.

7.2 Overdue sums accrue daily interest at 5% above the outstanding value.

8. Liability for loss or damage

8.1 Our liability is limited per item, as reflected in our charges. Higher liability limits require a corresponding price increase.

8.2 Without a valued inventory, compensation for lost/damaged items is capped at €40 per item, unless otherwise agreed.

8.3 Liability for goods in transit to/from Portugal is contingent upon negligence or breach of contract.

8.4 An "item" encompasses container contents or individually handled objects.

9. Damages beyond goods

9.1 Liability for damages to premises or non-transported property is limited:

9.1.1 Our liability is restricted to repairing the affected area if damage results from our negligence;

9.1.2 Damage incurred due to moving against advice absolves us from liability;

9.1.3 You must report any damage promptly, essential for claim processing.

10. Exclusions from liability

10.1 We disclaim responsibility for losses due to fire, unless proven negligence or breach of contract.

10.2 Delays or service failures stemming from external factors are beyond our liability.

10.3 Exceptions to liability include wear and tear, atmospheric conditions, or pre-existing defects unless attributable to our actions.

11. Time limit for claims

11.1 Notify us of damages upon goods receipt or within seven days of delivery.

11.2 Extensions to the notification period may be granted upon written request within seven days of delivery.

12. Transit delays

12.1 Delays not due to our fault are not our liability.

12.2 If delivery fails, goods will be held at our facility, with additional services at your expense.

13. Right to withhold goods

13.1 We retain a lien on goods until charges are paid. Failure to pay may result in disposal, with costs recoverable from you.

14. Subcontracting rights

14.1 We reserve the right to subcontract work, maintaining adherence to these conditions.

15. Method and route

15.1 We determine the method, route, and storage location unless otherwise agreed in writing.

15.2 Shared vehicle space may occur unless explicitly stated otherwise.

16. Governing law

In dispute resolution, the Judicial Court of the District of Faro shall have jurisdiction, waiving any conflicting venue.

17. Forwarding address

18.1 Provide current contact details for stored goods. Correspondence is deemed received after seven days unless notified otherwise.

18.2 Failure to update address may result in public notice publication, with associated costs borne by you.

18. Inventory accuracy

If provided with an inventory, discrepancies must be reported within five days.

19. Storage charges revision

Charges may be adjusted with 30 days' written notice.

20. Goods sale or disposal

Defaulting on payment may result in goods sale/disposal after three months' notice.

21. Contract termination

One months' written notice is required for termination. Early release depends on account status, with charges payable until the effective termination date.